top of page

Privacy Policy for Matters of the Heart

Last Updated: 23 Jul 2025

Your privacy is our priority. At Matters of the Heart (mattersoftheheart.me), we adhere to Singapore’s Personal Data Protection Act (PDPA) to ensure the confidentiality and security of your personal and sensitive information. This policy explains how we collect, use, and protect your data when you use our website or counselling services.

​

By engaging with our website or services, you consent to the practices described here.

​

1. Information We Collect

We receive, collect, and store any information you provide on our website or during counselling sessions, including:

Personal Information

  • Contact Details: Name, email, phone number, and address (if provided for appointments).

  • Health Information: Relevant mental health history (collected only during therapy sessions or intake forms).

  • Payment Details: Credit card or billing information (processed securely via Wix’s PCI-DSS compliant gateways).

Automated Data

  • Technical Data: IP address, browser type, device information, and login details.

  • Usage Analytics: Page visit duration, interactions, and navigation paths (via Wix Analytics).

​

2. How We Use Your Information

We collect and use your data for the following purposes:

  • To provide counseling services and manage appointments.

  • To process payments and communicate about your account.

  • To improve our website and services (using anonymized analytics).

  • To comply with Singaporean laws, including the PDPA.

Note: Sensitive health information is used only for therapeutic purposes and stored securely.

​

3. Data Storage & Security

  • Wix Hosting: Our website is hosted on Wix.com, which stores data on secure servers with firewalls.

  • Payment Security: Wix’s payment gateways comply with PCI-DSS standards (Visa, MasterCard, etc.).

  • Confidentiality: Client records are kept in password-protected systems accessible only to authorized personnel.

​

4. When We Contact You

We may contact you via email, phone (+65 8477 9527), or SMS to:

  • Confirm or reschedule appointments.

  • Resolve payment or technical issues.

  • Share updates about our services (with your consent).

​

5. Your Rights Under PDPA

You may:

  • Request access to or correction of your personal data.

  • Withdraw consent for non-essential communications.

  • Request deletion of data, where permitted by law
     

Contact:

Ken (Administrator)
Email: ken@mattersoftheheart.me
Phone: +65 8477 9527

​

6. Policy Updates

We may update this policy periodically. Changes take effect immediately upon posting. Material updates will be notified via email or website notice.

bottom of page